1. Prior to the user subscribing to our service, KKtalkOnline has the authority to provide a free trial class corresponding to the selected subscription type. This trial class is designed to introduce the student to the platform and evaluate their proficiency in English. The completion of the trial class becomes mandatory at the discretion of KKtalkOnline. Subsequent to the trial, KKtalkOnline may propose a class schedule based on the student’s English proficiency, and it should be noted that KKtalkOnline’s evaluation may differ from assessments conducted by third parties that the user may have previously received.
  2. To participate in the classes, the user is required to have internet access and ensure the availability of a microphone and camera on their device, which they must obtain independently and at their own cost. KKtalkOnline disclaims any responsibility for difficulties in conducting classes or any decline in quality attributable to issues with the user’s software, hardware, or internet access.
  3. During the classes, it is essential for the student to comply with the Privacy Policy. The user acknowledges that KKtalkOnline will record videos and photos during the classes. This recording is conducted to maintain the quality standards of the services provided by KKtalkOnline and to investigate any claims made by students. Moreover, it allows students the capability to review and revisit lessons for better learning.
  4. Following each class, the teacher has the option to assign homework to the student, ideally to be completed on the platform before the next scheduled class.

Currency and Exchange Rate:

•The price package is denominated in US dollars, and the conversion may vary based on the global exchange rate.

Package Limitation:

•Each package is designated for one student, and sharing with any other student is strictly prohibited.

Transfer of Classes:

•In the event that the current student cannot continue, the remaining classes are non-refundable but transferable to friends or family members within the same age range, provided they are younger. Transfers are subject to approval after an assessment with the new student.

Discontinuation:

•If a student decides to discontinue the package, the remaining classes become non-refundable after 14 days from the date of purchase.

Package Renewal:

•The first renewal of a package can be initiated as early as 5 weeks before expiration or after completing 80% of the course but before the package expires. Remaining courses will be added to the new package, subsequently renewed after consuming 80% of the total courses.

Cancellation Policy:

•If cancellation occurs within 14 days from the date of purchase, the student will receive 50% of the remaining package. The remaining package will be offered to a new student, and once sold, the 50% refund for the initial student will be processed.

Special Promo Packages:

•Special promo packages are non-transferable and non-refundable after purchase.

Punctuality and Attendance:

•If a student is late in class, teachers are not allowed to extend the class time.

•The student/parent can cancel or reschedule classes without a deduction from the balance, provided that the request is made at least 3 hours before the scheduled class time. If this deadline is not met, it implies agreement with the proposed class time. Even if the student is absent, the class is deemed conducted properly. Teachers are also permitted to postpone or cancel classes, provided they inform the student or parent in advance.

•If a teacher is 5 minutes late or absent, they are not allowed to extend the class time unless there are no other students waiting in the next classroom. Even if the teacher extends the time to complete the course, students will still receive 1 lesson time for FREE, which will be recorded and added to their current package.

Payment Method:

•All payments are conducted online via AUB KKtalk only. Payments should never be made to any unofficial third party or agents claiming to be part of KKtalk. For further inquiries, contact/report directly to us to avoid fake transactions.